Terms & Conditions
1. About these terms
1.1 These terms apply when you order goods from the Rebuild online shop at www.oxerarepair.co.uk (the Website). Please read them before placing an order.
1.2 We are Oxera Repair Limited, trading as Oxera Repair Products (Oxera, we, us or our).
1.3 You can contact us at sales@oxerarepair.co.uk, by telephone on 01924 497144, or by post at Gillbridge Works, Lowlands Road, Mirfield, West Yorkshire, WF14 8LX.
1.4 Nothing in these terms affects rights that a consumer cannot lawfully give up. If there is a conflict between these terms and a mandatory legal right, that legal right will apply.
2. Who may order
2.1 You must be at least 18 years old and legally capable of entering into a contract to place an order.
2.2 In these terms, a consumer means an individual acting wholly or mainly outside their trade, business, craft or profession. A business customer means anyone ordering wholly or mainly for business purposes.
2.3 Some clauses apply only to consumers or only to business customers. Where this is the case, the clause says so.
3. Products and product information
3.1 We take reasonable care to describe and display our products accurately. Packaging, colour and appearance may vary slightly from images shown on screen, and manufacturers may make minor changes that do not materially affect a product's function.
3.2 Product descriptions, technical information, coverage estimates, cure times and application guidance are provided to help you select and use the products. Results can vary according to the substrate, preparation, temperature, humidity, application method and other site conditions.
3.3 Before use, you must read and follow the product label, instructions, safety data sheet and technical data sheet relevant to the product. These documents are available from the Website or from us on request.
3.4 You are responsible for checking that a product is suitable for your intended use. If you are unsure, please contact us before ordering or applying the product. Any advice we give is based on the information you provide and does not replace an appropriate site assessment or professional judgment.
3.5 Products are subject to availability. We may limit quantities, withdraw products or correct errors in descriptions or prices before accepting an order.
4. Placing an order and forming the contract
4.1 The Website will guide you through the ordering process and allow you to check and correct information before submitting your order. Please check the product, quantity, delivery address and contact details carefully.
4.2 When you submit an order, you are offering to buy the goods on these terms. An automated acknowledgement confirms that we have received your order; it does not mean that we have accepted it.
4.3 A contract is formed when we send you a dispatch confirmation, unless we expressly confirm acceptance at an earlier stage. The contract covers only the goods identified in that confirmation.
4.4 We may decline or cancel an order before dispatch, for example if a product is unavailable, payment is not authorised, there is an obvious pricing or description error, delivery restrictions apply, or we reasonably suspect fraud or misuse. If you have paid, we will refund the relevant amount.
5. Prices and payment
5.1 Prices are shown in pounds sterling. Unless the Website clearly states otherwise, displayed consumer prices include VAT at the applicable rate. Delivery charges are shown before you place the order.
5.2 You must pay using a payment method offered at checkout. Payment may be processed by a third-party payment provider under its own terms and privacy information.
5.3 If the correct price is lower than the price shown when you ordered, we may charge the lower amount. If it is higher, we will contact you before accepting the order and you may cancel it.
5.4 Promotional codes and offers are subject to any additional conditions stated with them, have no cash value and cannot be combined unless we say otherwise.
6. Delivery
6.1 We currently aim to deliver standard UK orders within 2-3 working days after processing. Orders placed during a working day are normally processed on the following working day. These timings are estimates only and are not guaranteed by our third-party courier.
6.2 We will deliver to the address supplied at checkout. Delivery options, charges and any geographical restrictions will be shown on the Website or communicated before the order is accepted. Delivery details: Please ensure that all delivery details, including the full postcode, are accurate before submitting your order. Oxera Repair Products cannot accept responsibility for delays, failed deliveries or parcels delivered to an incorrect address where inaccurate or incomplete delivery information has been provided by the customer. If you notice an error after placing your order, please contact us as soon as possible. We will always do our best to help; however, once an order has been dispatched, we may be unable to amend the delivery details.
6.3 If inaccurate or incomplete information causes a parcel to be returned to us, we may charge the reasonable cost of redelivery. This does not limit your rights where we or our courier delivered to an address different from the accurate address you supplied.
6.4 If nobody is available to accept delivery, the courier may leave instructions, make another attempt, deliver to an agreed safe place or collection point, or return the parcel to us. You are responsible for following the courier's reasonable collection or redelivery instructions.
6.5 For consumers, unless a different period is agreed, we will deliver without undue delay and no later than 30 days after the contract is made. If we miss a legally essential or subsequently agreed deadline, you may have the right to end the contract.
6.6 We are not responsible for delay caused by circumstances outside our reasonable control, but we will contact you as soon as reasonably possible and take steps to minimise the effect. Your statutory rights, including any right to cancel or end the contract, remain unaffected.
6.7 Responsibility for and ownership of the goods pass to you when the goods are delivered to you, or to a person or location you have identified to receive them, once we have received payment in full.
7. Consumer cancellation rights
7.1 If you are a consumer buying online, you will normally have the legal right to cancel the contract without giving a reason. The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, takes physical possession of the goods. For an order delivered in separate consignments, the period runs from receipt of the last item or consignment.
7.2 To cancel, you must tell us clearly before the cancellation period expires. You may email sales@oxerarepair.co.uk, write to our trading address, or use the model cancellation form in Schedule 1. You do not have to use the form.
7.3 You must return cancelled goods without undue delay and no later than 14 days after telling us that you wish to cancel. Unless the goods are faulty, not as described or we agree otherwise, you are responsible for the direct cost of return.
7.4 Some products may be subject to carrier restrictions. Please contact us before returning resins, solvents, adhesives or other regulated products so that we can explain suitable return arrangements. You must not send a product using a postal or courier service that does not accept it.
7.5 We will refund the price paid and the cost of our least expensive standard delivery option. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever occurs first. We will make the refund without undue delay and no later than 14 days after that point, using the original payment method unless agreed otherwise.
7.6 You may inspect goods as you would in a shop. We may reduce the refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
7.7 The statutory right to cancel does not apply in certain cases, including goods made to your specifications or clearly personalised, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, and goods that become inseparably mixed with other items after delivery. We will tell you where an exception applies.
8. Returns, damage and faulty goods
8.1 Please inspect the parcel promptly. If it arrives damaged, incomplete or incorrect, contact us as soon as reasonably possible and, where practicable, provide your order number, photographs of the parcel and goods, and a description of the issue. Reporting promptly helps us investigate with the courier but does not remove a consumer's statutory rights.
8.2 Consumer goods must be as described, of satisfactory quality and fit for any purpose made known to us where you reasonably relied on our skill or judgment. If goods do not meet these requirements, you may be entitled to a repair, replacement, price reduction or refund, including the short-term right to reject qualifying goods within 30 days.
8.3 If goods are faulty, damaged before delivery or not as described, we will provide a reasonable return method or reimburse reasonable return costs. Please contact us before sending regulated products so that safe and lawful transport can be arranged.
8.4 Refunds for non-faulty goods purchased by a business customer are discretionary unless a separate written returns policy or agreement applies.
9. Safe storage and use
9.1 Rebuild products include chemical and resin-based products intended for appropriate repair applications. You must store, handle, mix, apply and dispose of them safely and strictly in accordance with the current label, instructions, safety data sheet, technical data sheet and applicable law.
9.2 Use suitable personal protective equipment, ventilation and site controls. Keep products away from children and animals. Do not use products after their stated shelf life or if packaging is damaged in a way that may affect safety or performance.
9.3 Preparation is critical. You are responsible for assessing the condition of the substrate, removing unsuitable or decayed material as directed, checking compatibility and carrying out a small test where appropriate.
9.4 Our products are not a substitute for structural assessment. Where timber or another substrate may be structurally compromised, or the repair is safety-critical, obtain advice from a suitably qualified professional before work begins.
10. Guarantees
10.1 Any product guarantee applies only under its separate written guarantee terms, including any eligibility, installation, registration, maintenance, evidence and claim requirements. A reference on the Website to a Lifetime guarantee does not replace those separate conditions.
10.2 A guarantee is additional to, and does not reduce, a consumer's statutory rights.
11. Our liability to consumers
11.1 We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. A loss is foreseeable if it was obvious that it would happen or both parties knew it might happen when the contract was made.
11.2 We supply consumer products only for domestic and private use. If you use them for commercial or business purposes, our liability will be governed by clause 12.
11.3 We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights relating to the goods, or defective products under the Consumer Protection Act 1987.
12. Our liability to business customers
12.1 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, defective products under the Consumer Protection Act 1987, or any other liability that cannot lawfully be limited.
12.2 Subject to clause 12.1, we are not liable to a business customer for loss of profit, sales, business, agreements, anticipated savings, data, goodwill or reputation, or for indirect or consequential loss.
12.3 Subject to clause 12.1, our total liability arising out of or in connection with an order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed 100%
12.4 Except as expressly stated in these terms, all warranties or terms implied by law in business-to-business contracts are excluded to the fullest extent permitted by law.
13. Events outside our reasonable control
We are not liable for failure or delay caused by an event outside our reasonable control, such as severe weather, transport disruption, industrial action, fire, flood, epidemic, interruption of utilities or communications, supplier failure, or government action. We will take reasonable steps to reduce the effect and resume performance. This clause does not remove any mandatory consumer right.
14. Personal information
We use personal information in accordance with our Privacy Policy available on the Website, including to process payment, fulfil orders, communicate with you, prevent fraud and meet legal obligations. Courier and payment providers may receive information necessary to perform their services.
15. Intellectual property
All rights in the Website, product names, trade marks, photographs, copy, technical documents and other content belong to us or our licensors. You may use product instructions and technical documents for their intended purpose, but you must not reproduce or exploit Website content commercially without written permission.
16. Complaints and customer service
Please send questions or complaints to sales@oxerarepair.co.uk, call 01924 497144, or write to Oxera Repair Products, Gillbridge Works, Lowlands Road, Mirfield, West Yorkshire, WF14 8LX. Please include your name, order number and a clear description of the issue. We will aim to respond within 10 working days.
17. Changes to these terms
We may update these terms from time to time. The terms in force when your order is accepted will apply to that order. We will not change an existing contract retrospectively unless the change is required by law or agreed with you.
18. General
18.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect a consumer's rights. A consumer may transfer their rights only with our written agreement, except where the law permits otherwise.
18.2 The contract is between you and us. No other person has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
18.3 If a court or relevant authority finds part of these terms unlawful or unenforceable, the remaining parts will continue in effect.
18.4 If we delay enforcing the contract, we may still enforce it later. A waiver is effective only if given in writing and applies only to the circumstances for which it is given.
18.5 These terms and the order confirmation constitute the entire agreement with a business customer concerning the relevant order. A business customer acknowledges that it has not relied on a statement not set out in the contract, but this does not exclude liability for fraud.
19. Governing law and courts
19.1 These terms and each contract are governed by English law.
19.2 If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom where you live, and you may also benefit from mandatory protections of that jurisdiction.
19.3 If you are a business customer, the courts of England and Wales have exclusive jurisdiction.